Remake, Cancellation and Refund Policy

If there is a physical defect on our part, we will cancel, remake or refund your order, all free of charge.

In other cases, the service will be provided according to the following rules. All procedures can be easily completed through our official LINE account.

Before canceling, remaking, or requesting a refund, please consult with your local dealer or one of our experts.

If you experience discomfort or pain when wearing our insoles, we will determine the following four points from the information you provide.

1. This is discomfort and pain that occurs during the process of adjusting to an optimal physical condition, and improvement is expected with continued use.
2. Although the discomfort and pain may improve, it is preferable to carry out reconstruction.
3. Conditions that require immediate discontinuation
4. There are physical defects on our part.

The purpose is to determine the above four points and provide appropriate judgment and advice to our customers.

[Guarantee for remaking due to damage, etc.]

This compensation is provided if a remake is required due to damage, etc.

• If you would like to have your item remade, please first consult with your local dealer or our consultation center.
• In the case of damage, please take a photo of the damage and upload the image using the designated method.

• If you complete the procedure within 90 days of the initial payment date for the relevant product, we will remake it free of charge.
• If you complete the procedure within 12 months after 91 days from the date of initial payment for the product, we will remake it for 4,840 yen (tax included).
• If you are using a monthly flat rate plan, the above fee will be charged once at the time of rebuilding in addition to the monthly fee. (Please rest assured that the monthly fee will not become 4,840 yen.)
• If you are using a monthly flat rate plan, your monthly payments will remain the same even after the warranty is applied.
• If you use a monthly flat rate plan, the number of payments will remain the same even after the warranty is applied.The first payment for the (damaged) insole before replacement will be counted as the first payment, and once you have reached the 18th payment for adults and the 12th payment for children, you can order new insoles as usual.So please don't worry.
• This warranty can be used once during the warranty period.
• The costThis pagePlease make payment from now on.

• If it is damaged, we will remake it in the same shape.
• If you need to remake it for other reasons, we will make the necessary corrections and remake it.
• Please note that we cannot remake items if they are lost or stolen.
• We will remake the item into the same type of item (we cannot remake walking items into sports items, etc.)

• Please return the item you wish to have remade. We will send you a return letter pack (Yu-Pack Light) with a return address along with the new insole, so please return the item within 7 days.
• If for any reason it is difficult to return the item, we will charge you the total price of the item you wish to have remade minus the total amount you have paid up to that point.

[Table ① Remake guarantee]

Revised in June 2024